Privacy Policy

1. Introduction

Raisume ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your data when you use our AI-powered resume optimization platform and related services.

Raisume is a product developed by NeuraLeap, an AI education and consulting company. This policy applies to all users of our platform, including our website, browser extensions, and related services.

2. Information We Collect

2.1 Resume and Career Information

• Resume files (PDF, DOC, DOCX formats)
• Personal information contained in resumes (name, contact details, work experience, education, skills)
• Job posting content and career-related information you analyze
• Career preferences and optimization settings

2.2 Account and Authentication Data

• Email address and authentication credentials
• User account preferences and settings
• Subscription and payment information (processed by third-party payment providers)

2.3 Usage and Analytics Data

• Platform usage patterns and feature interactions
• Device information (browser type, operating system)
• IP address and general location data
• Session information and access logs

2.4 AI Processing Data

• Resume analysis results and improvement suggestions
• Job matching scores and recommendations
• AI-generated content and optimization reports

3. How We Use Your Information

3.1 Core Service Delivery

• Analyze and optimize your resume content using AI technology
• Provide job matching and career recommendations
• Generate personalized resume improvement suggestions
• Create portfolio websites based on your resume data

3.2 Platform Operations

• Maintain and improve our AI algorithms and services
• Provide customer support and technical assistance
• Process payments and manage subscriptions
• Ensure platform security and prevent fraudulent activities

3.3 Communication and Updates

• Send service-related notifications and updates
• Provide customer support communications
• Share relevant career tips and platform improvements (with your consent)

4. Data Sharing and Third Parties

4.1 AI Service Providers

We use OpenAI's API services to process and analyze resume content. Your data is processed according to OpenAI's data usage policies and is not used to train their models.

4.2 Infrastructure and Storage

We use Supabase for secure data storage and Vercel for hosting services. These providers maintain enterprise-grade security standards and comply with relevant data protection regulations.

4.3 Analytics and Performance

We may use privacy-compliant analytics services to understand platform usage and improve our services. No personally identifiable information is shared with analytics providers.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, users, or the public from harm.

5. Data Security and Protection

5.1 Security Measures

• End-to-end encryption for data transmission
• Secure storage with access controls and authentication
• Regular security audits and vulnerability assessments
• Employee access controls and security training

5.2 Data Retention

We retain your data only as long as necessary to provide our services or as required by law. Resume data is typically stored for the duration of your account activity, and you can request deletion at any time.

6. Your Rights and Choices

6.1 Access and Control

• Access and download your personal data
• Correct or update your information
• Delete your account and associated data
• Opt-out of non-essential communications

6.2 Data Portability

You can export your resume data and analysis results in standard formats at any time through your account settings.

7. International Data Transfers

Our services may involve data processing in different countries. We ensure that any international data transfers comply with applicable data protection laws and maintain adequate security standards.

8. Children's Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes through email or platform notifications.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

11. Compliance and Certifications

Raisume is committed to compliance with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Australian Privacy Principles (APP)
• Other applicable regional privacy laws